Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of our website and related services (“Platform”). By accessing or using Kiranzo, you agree to these Terms. Please read them carefully before using our services.

If you do not agree with these Terms, please stop using our Platform immediately.

1. About Kiranzo

Kiranzo (“we”, “our”, or “us”) connects customers with nearby kirana stores for grocery and essential deliveries. We facilitate orders, payments, and delivery coordination but are not the manufacturer or direct seller of most products.

2. Eligibility

To use Kiranzo, you must:

• Be at least 18 years old.
• Use the Platform for personal and lawful purposes only.

By using our services, you confirm that you meet these requirements.

3. User Accounts

You may need to log in using your mobile number and OTP. You agree to:

• Provide accurate and complete information,
• Keep your account details secure, and
• Notify us immediately of any unauthorized access.

4. Orders and Payments

All prices include applicable taxes unless stated otherwise. You agree to pay the full price for your orders. Payments are processed through trusted third-party gateways. For payment issues, contact us at customer.kiranzo@gmail.com.

5. Delivery and Returns

• Deliveries are fulfilled by Kiranzo or our partnered stores.
• Delivery times may vary based on traffic or other conditions.
• Goods cannot be returned unless damaged, expired, or incorrect.
• Refund requests must be made within 24 hours with photo/video proof.

6. Use of the Platform

You agree not to:

• Use Kiranzo for illegal or fraudulent purposes,
• Interfere with or disrupt our systems,
• Copy, modify, or misuse promotional offers,
• Redistribute Kiranzo content without permission.

7. Third-Party Services

Kiranzo may link or integrate with third-party platforms (like payment gateways). We are not responsible for their content or policies. Please review their terms before use.

8. Limitation of Liability

Kiranzo is not liable for indirect losses, product quality issues, or delays caused by factors outside our control. Our total liability will not exceed the amount paid for the affected order.

9. Intellectual Property

All content on Kiranzo — including logos, text, and graphics — is owned by Kiranzo or its partners. You may not reuse or reproduce it without written consent.

10. Updates and Modifications

We may update these Terms occasionally. The latest version will be on our website with the updated date. Continued use of our platform means you accept the revised Terms.

11. Termination

We may suspend or terminate your access to Kiranzo if you violate these Terms or misuse our services.

12. Governing Law

These Terms are governed by Indian law and subject to the jurisdiction of Bengaluru, Karnataka.

13. Contact Us

For questions or complaints, please contact us at:

📧 customer.kiranzo@gmail.com